Frequently Asked Questions

On orders above £150 we offer free delivery, below we place an additional charge of £10.

All our products are made with a 2 year shelf life. We guarantee that products will be delivered with at least 18 months on them.

All our products are bar coded to GS1 specification

We always try to post orders the next working day to be delivered in two business days.  We can deliver next day on orders placed before 11am for an additional charge of £10.

For first order we ask for proforma payment. Follow up orders need to be paid in 28 days from dispatch.

The curing kits contains mixed VAT rated items (food and non-food). This is taken in to consideration as per HMRC guidelines.

Only the curing kits have VAT ( See “why do your curing kits have 15% VAT) all our other products are zero rated.

We have made a short video to show how they work. You can see them on the links Salmon Bacon. We also have instruction POS for your customers.

Yes, we have a section of postcards and posters, please request these when ordering and these will be sent out for free.

Yes we have a page where you can download photos and Marketing material  – The link is HERE

We ask for Proforma for new customers first order. For additional orders we revert to our standard terms of 28 Days.

All the trade prices are on this website - view our products here

Please contact us here, or email orders@rossandrossgifts.co.uk and we can send these over to you.

We are always keen to help our customers try out our products. Please contact our sales team on orders@rossandrossgifts.co.uk and we can see how we can help.

Yes, We send email confirmation day that orders are sent out.

All our orders are send with tracking and require a signature on delivery. You should receive a tracking email when the order has been dispatched.

Yes please!  on our invoice there will be an Invoice number. please include this in the comments when paying

On your order confirmation you will find an attached copy of your invoice along with a link to our accounts.  This includes our bank details. You can settle via bank Transfer or using a Card via paypal.

We will work with customers on first orders so you can try out a new product but ask going forward to order by the case.

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